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My export is stuck, slow, or won't complete

Fix exports that are slow or stuck

Written by Tuan Tan

Exporting your work from Jitter runs inside your browser, which means your browser version, available memory, operating system and network conditions can all affect whether or how fast an export completes.

✏️ Note: While Lottie is near-instant and GIF, MP4 and WebM export in roughly real-time (~30s for a 30s animation), other export formats take longer. Transparent and ProRes formats take ~2 min to start plus 5–10s per second of animation. Video assets add a 2–3× factor. If you're well beyond these times, your export may be stuck.

If your export is stuck or not finishing, work through these steps:

  1. Use Chrome: Jitter's exporter works best in the latest version of Google Chrome on desktop. If you're on another browser, switch to Chrome first.

  2. Retry the export: Close the export page and re-initiate the export from the editor. Temporary browser or network hiccups often resolve on the next attempt.

  3. Keep the tab active: While exporting, keep the Jitter tab in the foreground. Browsers deprioritize background tabs, so switching tabs can interrupt the export process.

  4. Try an alternative export method: For MP4 exports, a Try an alternative option may appear on the export page. This may route the job through our servers instead of your browser.

  5. Switch to a simpler format: If you're exporting ProRes or a transparent format but don't have a specific need for transparency or post-production quality, MP4 will be faster and more reliable.

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