If your account isn't showing your subscription or you can't access your subscription features, here are a few things to check.
Confirm your Jitter account email
In most situations, this happens because you are logged into the wrong Jitter account.
Try logging into Jitter with different email addresses (e.g. work or personal) that you may have used to sign up with. You can also search your inboxes for any welcome emails from Jitter.
⚠️ Warning: The billing email addresses where you receive your invoice may be different from the email address you use to log in to Jitter, depending on what you used when purchasing a subscription.
Make sure you’re in the right workspace
Jitter subscriptions are applied to specific workspaces. If you have more than one workspace, make sure that you’re using the workspace with the subscription associated with it.
From your My files page:
Click on the workspace name to view your workspaces
Select the workspace you want to check
Open Workspace settings for that workspace
If you still can't find your subscription, please don't hesitate to reach out via the help widget or at support@jitter.video. We're here to help.