If your exported file doesn't match what you see in Jitter's editor, the issue is likely with how a specific layer or animation is being rendered.
Try these steps:
Check the format: Try exporting in a different format (e.g. if you used WebM, try MP4, or vice versa) to see if the issue is format-specific
Check individual layers: Duplicate your file and try removing or simplifying layers one at a time; sometimes layers with complex properties like blurs, masks, or embedded videos can be the culprit
Check animations: If a specific animation looks off, test whether it renders correctly in another format (e.g. Lottie vs MP4) to isolate whether it's an animation or format issue
Compare editor vs output. The editor is the source of truth for what the output should look like. If there's a discrepancy, note exactly where it appears — this is useful context for our team
Reach out to support. If none of the above help and you can reproduce the issue consistently, contact us via the help widget.
✏️ Note: In some projects, colors in an exported MP4 may not exactly match the original colors in your Jitter file. This is a known limitation of the MP4 format, which supports a narrower color range than a screen can display. If your use case allows it, try exporting in a different format, e.g. Lottie, if the animation is destined for a web page or app.