Cancellations will always take effect at the end of your current subscription period. If you are seeing additional charges after you cancel, this may be due to:
Cancellation timing: Invoices are always issued on your renewal date. Canceling your subscription after your plan is renewed does not void the invoice or charges.
Team changes: If you add new teammates during your last subscription period, you will still be billed for their usage at the end of the subscription period.
If you have questions about the charges on your invoice, please don't hesitate to reach out via the help widget or at support@jitter.video. We'll do our best to help!