You can access your subscription and all its details from your Workspace settings page.
Go to My files > Workspace settings.
Click View invoices.
From there, you can:
💳 Update your payment method
You can add or update the payment method for your Jitter subscription at any time:
Go to My files >Workspace settings.
Click View invoices.
Click Add payment method.
Select the type of payment method and enter the details.
Optionally, you can remove any previous payment methods or set a new default payment method by clicking the ⋯ menu beside the payment method.
📝 Note: If you have only one payment method and an active subscription, you will need to add a new payment method before removing your current one.
If you're having difficulties adding a card or making a payment, check with your financial institution first to confirm the status of your card, or if it supports online transactions.
📒 Edit your billing information
You can change the billing information and enter your company name, address, tax ID, VAT number, and more. To do so:
Go to My files > Workspace settings.
Click View invoices.
Click Update information in the Billing information section.
Enter your updated details and click Save.
All invoices issued moving forward will be updated with the new information.
📝 Note: It is not possible to modify billing information for invoices already issued.
🧾 Download your invoices
To view your billing history and invoices:
Go to My files > Workspace settings.
Click View invoices.
Navigate to Invoice history.
From there, you can click on each line item to view or download your invoices and receipts.
🌴 Cancel your subscription
Need to cancel your subscription or taking a break? You can cancel your Jitter subscription at any time from the Workspace settings page.
Go to My files > Workspace settings.
Click Cancel subscription and confirm your choice.
What happens after you cancel
Your workspace will continue to have full access to the subscription until the end of your current billing period.
Existing files and folders remain unchanged, but you may be unable to add or create new ones if you have reached the workspace file limit.
You can reverse the cancellation at any time before the billing period ends from the same page.
Why you may see charges after cancellation
Cancellations always take effect at the end of your current subscription period. It is possible you may still receive charges for your subscription due to:
Timing of cancellation: Invoices are always issued on your renewal date. If you cancel your subscription after your plan is renewed, the cancellation only takes place at the end of your renewed subscription period.
Team changes: If you add new teammates during your last subscription period, these seats are still billed at the end of the subscription period.