You can access your subscription and all its details from your Workspace settings page.
Go to My files > Workspace settings.
Click Manage subscription.
From there, you can:
💳 Update your payment method
If you need to change your payment card, or use a different payment method:
Click Add payment method.
Select the type of payment method and enter the details.
You can also remove any previous payment methods or set a new default payment method by clicking the ⋯ menu beside the payment method.
📝 Note: If you have an active subscription, you need to have at least one payment method saved.
If you're having difficulties adding a card or making a payment, check with your financial institution first to confirm the status of your card, or if it supports online transactions.
📒 Edit your billing information
You can change the billing information and enter your company name, address, tax ID, VAT number, and more. To do so:
Click Update information in the Billing information section.
Enter your updated details and click Save.
All invoices issued moving forward will be updated with the new information.
📝 Note: It is not possible to modify billing information for invoices already issued.
🧾 Download your invoices
To view your billing history and invoices, you can navigate to the Invoice history section.
From there, you can click on each line item to view or download your invoices and receipts.
🌴 Cancel your subscription
Need to cancel your subscription or taking a break? You can cancel your Jitter subscription at any time from the Workspace settings page.
What happens after you cancel
Your plan will continue until the end of your current subscription period.
You can reverse the cancellation at any time before your subscription period ends from the same page.
After the cancellation has taken effect, your existing files and folders remain unchanged. However, you may be unable to add or create new ones if you have reached your workspace file limit on the free plan.
Why you may see charges after cancellation
Cancellations are always take effect at the end of your current subscription period. If you are seeing additional charges after you cancel, this may be due to:
Cancellation timing: Invoices are always issued on your renewal date. Canceling your subscription after your plan is renewed does not void the invoice or charges.
Team changes: If you add new teammates during your last subscription period, you will still be billed for their usage at the end of the subscription period.
💁 If you have questions about the charges on your invoice, please don't hesitate to reach out via our help widget or support@jitter.video. We'll do our best to help!