If your account isn't showing your paid subscription or you can't see your paid features, here are a few things to check.
Confirm your Jitter account email
It is possible to set a separate email address as your billing email, which means that the email address you receive invoices can be different from the Jitter account you use to access the subscription.
Try logging into Jitter with different email addresses (e.g. work or personal) that you may have used to sign up with. You can also search your inboxes for welcome emails from Jitter.
✏️ Note: Your billing email and your Jitter account email can be different.
Make sure you’re in the right workspace
Your paid subscription will always be tied to a specific workspace. If you have more than one workspace, make sure that you’re using the workspace with the subscription associated with it.
From your My files page:
Click on the workspace name to view your workspaces
Select the workspace you want to check
Open Workspace settings for that workspace
If you still can't find your subscription, please don't hesitate to reach out via the help widget or at support@jitter.video. We're here to help!