Exporting a Jitter animation involves rendering every frame of your design, including fonts, media, and animations, and packaging it into a video or image file.
Jitter runs this process primarily in your browser for the fastest possible export speeds, but factors outside of Jitter's control (your browser version, operating system, available memory, and network conditions) can all affect how reliably an export completes. More complex formats like transparent exports or ProRes require processing on our servers, so you'll also notice these jobs take longer.
✏️ Note: Jitter is optimized for the latest version of Google Chrome on desktop as our exporter relies on a few browser technologies. We recommend switching to this browser before further troubleshooting.
Export is stuck or hitting an error
If your export is stuck or fails to complete, try the steps below in order.
Retry the export from the editor: If the export stalls, close the export page and try again from the editor. Temporary issues with your browser or network can cause one-off failures that resolve on the next attempt. While exporting, keep the Jitter tab active and in the foreground. Browsers deprioritize background tabs, which can interrupt the process.
Use an alternative export method: Certain export formats (like MP4) offer a Try an alternative option that will be shown on the export page, which you can use to re-attempt the export.
Consider a different format: ProRes 4444 and/or transparent formats are the most complex jobs for our renderers. These will take the longest, and file sizes are the largest. If you don't have a specific need for post-production quality or transparent backgrounds, MP4 will typically give you a faster and more reliable export, along with a more manageable file size.
Export warnings
Missing assets: Assets from your file may not be completely synced with our servers. If this persists, try duplicating your file first and performing another export from there.
Lottie export warning: Unsupported properties for the Lottie format will not be rendered. We are working on better compatibility for these properties in future updates.
Still not working?
We want to hear about any and all troubles you may be having with the export feature if you encounter them. Reach out via the help widget in Jitter, or email us at support@jitter.video. It helps to include:
Your browser and operating system
A link to your export page (
jitter.video/exports/...)A screenshot or recording of what you're seeing